Terms & Conditions

The services owed by the Provider are exclusively those described in the accepted offer. Any request outside this scope is subject to a written amendment and additional invoicing.

Unless otherwise stated in the offer, the service includes two (2) rounds of revisions on the delivered work. Additional revisions, as well as any change requested after a stage has been validated, are billed separately at the current rate.

The delivery time is stated in the offer. It is given as an indication only and starts to run only from receipt of all the elements required for the project (text, images, logos, access, approvals).

The Client undertakes to promptly provide all required content and access. Any delay on their part suspends the delivery time, which then lapses: it is their sole responsibility to provide without delay what is needed to move the site forward.

The Client warrants that they hold all rights to the text, images, logos and other content they provide. They remain solely responsible for it; the Provider cannot be held liable for any infringement of third-party rights resulting from the elements supplied by the Client.

Any stage submitted for approval is deemed accepted if the Client does not respond within seven (7) days, and the project continues on that basis. This period does not apply where the Client has announced in advance a defined period of absence or unavailability.

A deposit of 50% of the total amount is due upon signature; the balance is invoiced on delivery. The deposit is non-refundable: in the event of cancellation by the Client, it remains acquired by the Provider as consideration for reserving the slot and the work undertaken. If the value of the work already carried out exceeds the deposit, the corresponding balance is invoiced pro rata.

Payment of the price in instalments may be agreed, provided it is requested before signature; no instalment request is accepted after signature. Spreading the payment of a site bought outright is limited to twelve (12) monthly instalments. For a longer spread (up to 24 months), the Client may opt for the nickel. Départ plan — payment in instalments (not a subscription) at the end of which the site belongs to them 100%.

Any invoice unpaid at its due date bears late-payment interest at the legal rate (5% per year under the Swiss Code of Obligations). After a reminder has gone unheeded, the Provider reserves the right to suspend the site, which then displays a generic message indicating a suspension for an unpaid invoice, until full payment.

After full payment, the site and its source code belong to the Client, who may freely host, modify or transfer it, wherever and whenever they wish. An exception is the “nPanel” administration panel, which remains the exclusive property of Nickel Studio: it is granted for use but must under no circumstances be modified. Until the price is paid in full, all deliverables remain the property of the Provider.

Hosting, the domain name and email may be handled by the Provider through a maintenance subscription (nickel. Basic or nickel. Care plans), without obligation: as owner of their code, the Client remains free to host their site wherever they wish. By default, hosting is provided with Hostinger, in France or Germany; hosting in Switzerland is possible for a surcharge defined on a case-by-case basis. The nickel. Basic plan covers hosting, the domain and one email address; the nickel. Care plan adds, among other things, several email addresses, monitoring, updates, priority support and a monthly volume of changes. The details and prices are those in force at the time of subscription.

The Provider reserves the right to change the price of its subscriptions. Any change is communicated in advance; a Client who does not accept the new price may cancel their subscription before its expiry date, without further consequence. Subscriptions have no fixed-term commitment: cancellation takes effect at the end of the current period already paid.

Anomalies (bugs) reported during the support period included in the chosen plan are corrected free of charge. This period may be extended through a maintenance subscription. After this period and outside a subscription, any intervention is billed. The warranty does not cover enhancements or added features, nor malfunctions resulting from changes made by the Client or a third party.

The Provider is bound by an obligation of means. No guarantee is given as to search-engine ranking, traffic or the commercial results of the delivered site.

The site is optimised for recent versions of the main browsers. Compatibility with obsolete browsers or non-standard configurations is not guaranteed.

The Provider reserves the right to cite completed projects as references (portfolio, social media, presentations). Adding a “Created and powered by nickel.” credit with a link in the site footer is optional for a site purchased outright, but becomes contractual in the context of a subscription or when it is the consideration for a granted discount (for example 10%). Where it is contractual, the Client may not remove it on their own initiative.

Each party undertakes to keep confidential the non-public information exchanged in the context of the project.

Each party complies with applicable data-protection legislation (Swiss FADP and, where applicable, the GDPR). The Client is responsible for the lawfulness of the personal data processed through the site.

Neither party may be held liable for non-performance due to an event of force majeure beyond its reasonable control.

The Provider may amend these terms. The version applicable to an order is the one in force on the date the corresponding offer is signed.

These terms are governed by Swiss law. Any dispute falls within the exclusive jurisdiction of the courts of the Provider's registered office, in Châtel-St-Denis (canton of Fribourg), subject to any mandatory place of jurisdiction.